Watchdog Package Terms

Monitoring Only Plan

• System performance monitoring 
• Production alert notifications 
• Basic reporting 
• Customer support assistance 

• No site visits 
• No troubleshooting 
• No labor coverage 
• No cleaning 
• No inspections 

• Month-to-month 
• Auto-renewing 
• Cancel anytime with 30-day notice

• Monitoring 
• Annual Site Inspection 
• Annual Panel Cleaning 
• Basic Troubleshooting Assistance 
• Warranty Claim Coordination 
• Discounted Service Calls 
• Discounted Labor Rates 

Member must remain enrolled and current on payments for a minimum of 90 consecutive days before receiving:

• Warranty claim coordination 
• Service call discounts 
• Labor discounts 

All repair labor billed at discounted member rates.

Example:

• Non-member service call: $250 
• Member service call: $150

Includes Everything in Tier 2 plus:

• Annual Tune-Up 
• Priority Scheduling 
• Advanced Troubleshooting Assistance 
• Labor Coverage Benefit 

After 180 consecutive days of active membership:

Get $500 in covered labor costs per membership year for eligible solar system repairs.

• Maximum labor benefit: $500 per membership year 
• Unused benefits do not roll over 
• Coverage resets on anniversary date 

No coverage for:

• Equipment replacement not under warranty
• Manufacturer defects 
• Batteries 
• Roofing issues 
• Animal damage 
• Storm damage 
• Fire 
• Flood 
• Vandalism 
• Acts of God 
• Code upgrades 
• Utility-required modifications 
• Materials 

Labor benefit applies only to labor performed by our contractors.

Membership requires:

• Credit card or ACH on file 
• Automatic monthly payments 

• Benefits suspended after 15 days 
• Membership terminated after 30 days 
• Qualification periods restart if membership lapses

Membership benefits remain with the enrolled customer and service address and are non-transferable without written approval.

We believe that everyone should have access to clean, renewable energy. That's why we offer a range of financing options to make it easier for you to get started with solar power.